Privacy Policy | JC Auto & Co

Last updated: October 1, 2026

We respect your privacy. This policy explains what personal information we collect, how we use and protect it, and the choices available to you.

Information We Collect

When you book an appointment, contact us, or receive a service, we may collect your name, phone number, email address, vehicle details (such as make, model, year, and VIN), appointment details, service history, and payment information.

How We Use Your Information

We use your information to schedule and manage appointments, provide and document vehicle services, process payments, send appointment confirmations and reminders, provide service updates, answer your questions, and meet our legal and accounting obligations.

Text Messaging (SMS)

If you provide your mobile number and agree to receive text messages, we may send you messages about your appointments, vehicle services, and account. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or reply HELP for assistance.

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Third-Party Service Providers

We use service providers to help run our business, including Square for booking and payments and Ooma for phone and messaging. These providers process personal information as needed to deliver their services to us and are required to protect it.

How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure.

How Long We Keep Information

We keep personal information for as long as needed for the purposes described above or as required by law.

Your Rights

You may ask to access the personal information we hold about you, request corrections, or withdraw your consent to certain uses, subject to applicable law. We handle personal information in accordance with applicable Canadian privacy laws, including Alberta's Personal Information Protection Act (PIPA).

Contact Us

If you have questions about this policy or your personal information, contact us at:

JC Auto & Co
2140 Pegasus Way NE
Calgary, AB T2E 8M5
587-288-1131
info@jc-auto.co

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page.

Service Terms & Policies

Draft — pending Alberta legal review. This summary is for review and information; it is not a finalized waiver or booking agreement. Reading this page or making a booking does not by itself record acceptance of this draft. Your rights under applicable law remain protected.

Service & liability

We aim to use reasonable care. Service scope, price and any additional work should be agreed before work begins. Please tell us about concerns or damage promptly so we can assess them.

Pre-existing damage

Please disclose paint chips, rust, scratches, cracked glass, loose trim, worn materials and previous repairs. Existing damage may become more visible during cleaning; this does not exclude responsibility for damage we cause.

Results vary

Complete removal of stains, odours, scratches, contamination or other defects is not guaranteed. Results depend on age, materials and the vehicle’s prior condition.

Higher-risk services

Wet extraction, intensive stain treatment, pressure washing and engine-bay cleaning can carry added risks around tint, decals, aged or fragile materials and electronics. We should discuss these risks and obtain specific approval before proceeding.

Personal belongings

Please remove cash, valuables and personal items before service, and tell us about items that cannot be removed. This request does not waive any responsibility required by law.

Proposed liability limit

A possible cap at the amount paid for the affected service is under legal review and is not an active term. Any final limitation must comply with Alberta law and preserve rights that cannot be waived.

Photos & media consent

Marketing use of before-and-after photos or video should require separate, optional permission. You can decline without affecting service. Identifying details should be excluded unless specifically authorized. See our Privacy Policy.

Cancellations & no-shows

Please contact us as soon as possible to cancel or reschedule. Notice periods, deposits and late-cancellation or no-show fees remain to be finalized and disclosed before booking; this draft does not introduce a fee.